FAQ 

1. How can I place an order?

You can place an order directly through our website. Simply select your product, add it to the cart, and complete the checkout process.

2. What payment methods do you accept?

We accept Cash on Delivery (COD) and online payment methods (if available in your region).

3. How long does delivery take?

• Inside Dhaka: 24–48 hours

• Outside Dhaka: 2–4 business days

• Remote areas: 3–7 business days

4. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available nationwide.

5. How do I track my order?

Once your order is shipped, you will receive a tracking number via SMS or email. You can use it to track your shipment.

6. What is your return policy?

We offer a 30-day return policy. Items must be unused, unworn, and returned with original tags and packaging.

7. How do I request a return?

To start a return, contact us at +01875216718. After approval, ship the item to our return address.

8. Do you offer exchanges?

Yes. To exchange an item, request a return first. After approval, you can place a new order for the desired item.

9. Are sale items refundable?

No. Items purchased on sale or discount are not eligible for return or refund.

10. What should I do if I receive a damaged or wrong item?

Please contact us immediately with photos or video, and we will resolve the issue as quickly as possible.

11. Do you ship internationally?

At the moment, we ship only within Bangladesh.

12. How can I contact customer support?

You can reach us at:
📞 +01875216718